Cancellation and Refund Policy

Last updated: September 2026

This Cancellation and Refund Policy applies to eligible services purchased or booked directly with Sun Dog Strategies Inc. (“Sun Dog Strategies,” “we,” “us,” or “our”).

Custom engagements may be subject to separate cancellation, payment, deposit, or termination terms set out in the applicable proposal, statement of work, invoice, or other written agreement. Where those terms differ from this Policy, the terms agreed for that engagement will apply.

Our services are primarily provided to organizations and business clients. This Policy applies to Small-scope Services purchased or booked directly with Sun Dog Strategies.

1. Small-scope Services

Our standardized services may include scheduled meetings, intake, document review, written deliverables, or other work depending on the service purchased.

Cancellation and refund eligibility may therefore depend on both the timing of a scheduled appointment and whether substantive work on the service has already begun.

2. Scheduled Appointments

For scheduled appointments associated with a Small-scope Service:

24 hours or more before the appointment: You may cancel or reschedule without a late-cancellation charge. If you cancel and substantive work on the service has not begun, amounts paid toward the service, including any booking deposit, will generally be refunded in full. If substantive work has already begun, any refund will be determined in accordance with Section 4.

Less than 24 hours before the appointment: The required booking deposit is non-refundable. Where the required deposit represents the full service fee, the full prepaid amount may therefore be retained.

No-show: If you do not attend a scheduled appointment without cancelling or rescheduling in advance, the required booking deposit is non-refundable.

Sun Dog Strategies may waive or reduce the amount retained where circumstances reasonably justify doing so.

3. Rescheduling

Appointments may normally be rescheduled without charge when at least 24 hours’ notice is provided, subject to availability.

Requests to reschedule with less than 24 hours’ notice may be treated as a late cancellation for purposes of the booking deposit. Sun Dog Strategies may transfer the deposit to a rescheduled appointment where circumstances reasonably justify doing so.

Repeated rescheduling may be subject to reasonable limits where it materially interferes with delivery of the service.

4. Small-scope Services Involving Work Outside a Meeting

Small-scope Services involve substantive work before, after, or between scheduled meetings.

Subject to the late-cancellation and no-show provisions in Section 2, if a client cancels before substantive work on the service has begun, prepaid fees will generally be refunded in full. If substantive work has already begun, Sun Dog Strategies may retain an amount reasonably reflecting work already performed.

Substantive work may include review of client-submitted materials, client-specific research or preparation, analysis, drafting, preparation notes, or other work undertaken in preparation for or delivery of the service.

Once the agreed service or deliverable has been substantially completed or delivered, fees attributable to that completed work are generally non-refundable.

Where applicable, the service description, invoice, or other purchase information may provide additional details about when work begins or what is included.

5. Custom Engagements

Custom Engagements, including quote-based or individually scoped consulting projects, are normally governed by the cancellation, payment, deposit, and termination terms agreed with the client for that engagement.

These terms may be contained in a proposal, statement of work, engagement agreement, invoice, or other written agreement.

Because the scope, schedule, payment structure, and work performed can vary substantially between engagements, this website Policy does not establish a uniform cancellation or refund formula for Custom Engagements.

Where specific cancellation or termination terms have been agreed for a Custom Engagement, those terms take precedence over this Policy.

6. Cancellation by Sun Dog Strategies

If we cancel a service and cannot provide a reasonable alternative or rescheduled date, we will refund amounts paid for services that have not been performed.

Where part of a service has already been completed, we will address any remaining amount reasonably based on the circumstances and any applicable engagement terms.

7. Client Delays

Some services depend on timely information, documents, feedback, approvals, or participation from the client.

If a client delay prevents work from proceeding, we may pause the service and arrange a revised schedule.

Where prolonged client delay makes completion impractical, we may discuss closing or rescheduling the engagement and any resulting payment or refund implications with the client.

8. Refund Processing

Approved refunds will normally be returned using the original payment method where reasonably possible.

Payment processors and financial institutions may require additional time to complete or post a refund after it has been issued.

Unless otherwise agreed, we do not charge a separate payment-processing fee for an ordinary refund issued under this Policy.

9. Billing Questions and Disputes

If you believe a charge, cancellation fee, or refund amount is incorrect, please contact us so that we can review the issue.

Nothing in this Policy prevents you from exercising any right available under applicable law or through your financial institution or payment provider.

10. Statutory Rights

Nothing in this Policy is intended to exclude, restrict, or waive any cancellation, refund, consumer-protection, or other rights that cannot legally be excluded.

11. Contact

Questions about cancellations, rescheduling, refunds, or billing may be directed to:

Sun Dog Strategies Inc.
Calgary, Alberta, Canada
contact@sundogstrategies.ai